Introduction: Hage Game's Privacy Policy has been designed with Bangladeshi users in mind. You don't need any legal background to understand it — we've done our best to keep everything in plain, simple language.
1What Information Do We Collect?
Some information is collected when you register and use Hage Game. This is completely normal — every online service does it. That said, Hage Game only collects what's necessary. We have no interest in gathering personal data beyond what's actually needed.
| Data Type | What We Collect | When It Is Collected |
|---|
| Introduction |
Name, date of birth, mobile number |
At Registration |
| Payment |
BKash/Nagad number, transaction records |
On Deposits & Withdrawals |
| Verification |
NID/Passport Photo (KYC) |
For Identity Verification |
| Technology |
Device type, IP address, browser information |
Every Session |
| Gaming |
Bet history, game logs, session duration |
During Gameplay |
| Contact |
Support Chat Messages |
When Contacting Support |
- We never collect your bKash or Nagad PIN.
- Passwords are always stored as hashes — they cannot be read in plain text.
- Unnecessary social media data or contact lists are not collected.
2Why Is This Information Collected?
Every piece of information Hage Game collects has a specific purpose — nothing is stored without reason. The key purposes are outlined below:
- Service Delivery: For account creation, login, payment processing, and game operation.
- Security Measures: To prevent fraud, money laundering, and unauthorized access.
- Responsible Gaming: To detect unusual gaming patterns and provide support to users when needed.
- Legal Obligations: As required by law for KYC verification and financial transaction record-keeping.
- Service Improvement: To identify areas needing improvement and enhance the quality of our service.
- Marketing (Optional): To keep you informed about relevant offers and promotions — you can turn this off at any time.
Our Commitment to Transparency
Hage Game will never use your information for any purpose beyond those stated above. If we ever need to use it for a new purpose, your consent will be obtained first.
3Sharing Data with Third Parties
Hage Game never sells your personal data or shares it with third parties for advertising purposes. However, there are a limited number of situations where sharing may be necessary:
Permitted Grounds for Data Sharing
- Payment Processor: To process transactions with bKash and Nagad only.
- Legal Authority: When required by a valid court order or regulatory directive.
- Fraud Investigation: To assist law enforcement in cases of serious fraud.
- Technology Partners: Companies that support platform operations are also bound by this policy.
Important: Every third party that works with Hage Game is required to sign a strict confidentiality agreement. They are not permitted to use your information for any purpose of their own.
4Cookies & Tracking Technologies
The Hage Game website and app use cookies — small files stored on your device that help make the site easier to use. We use three types of cookies:
- Essential Cookies: These are required to maintain your login session and ensure security — they cannot be disabled.
- Functional Cookies: To remember your language preferences and settings.
- Analytics Cookies: To identify which pages are experiencing issues — entirely anonymously.
Hage Game does not use advertiser tracking cookies or third-party monitoring cookies. You can disable optional cookies at any time from your browser settings.
5Data Retention & Deletion Policy
Hage Game does not hold your data longer than necessary. Data is retained while your account is active. After account closure, financial transaction records are kept for a limited period as required by law, then securely deleted.
- Account closure requests are typically processed within 30 days.
- Transaction records may be retained for up to 5 years as required by law.
- Chat messages are deleted after 1 year.
- Anonymous analytics data may be retained for an extended period.
6Your Rights
Hage Game believes your data belongs to you. Below is a full list of the rights you hold:
Right to Access
You can contact support at any time to find out what information we hold about you.
Right to Rectification
If any of your information is incorrect, you can request a correction. Keeping your data accurate is in both your interest and ours.
Right to Erasure
You may request account closure and deletion of your data — any information beyond what we are legally required to retain will be permanently removed.
Right to Opt Out of Marketing Messages
You can opt out of promotional messages at any time.
Right to Data Portability
To request a copy of your data, contact support — it will be provided in a downloadable format.
To exercise any of your rights [email protected]Email us or reach out via live chat. We will respond within 7 business days of receiving your request.
7Child & Minor Protection
Hage Game's services are strictly for users aged 18 and above. We do not knowingly collect or store data from minors. If an account belonging to someone under 18 is identified, it will be immediately suspended and all associated data deleted.
A Note for Parents
If you believe a minor is using Hage Game, contact us immediately. We will take prompt action and delete all associated data.
8About Policy Changes
Hage Game may update this Privacy Policy from time to time. For significant changes, you will be notified in advance via your registered mobile number or an in-app notification. Minor updates will be reflected by a revised 'last updated' date on this page.
Continued use of the platform after any changes constitutes acceptance of the updated policy. If you do not agree to the new policy, please contact us to close your account.
?FAQs
Only your username is displayed on Hage Game's tournament leaderboards and rankings — your real name, mobile number, and other personal details are never shown. Your score and rank are displayed in accordance with tournament rules, but nothing beyond that is shared. If you'd prefer not to appear on the leaderboard, you can enable private mode from your profile settings.
KYC verification is actually quite straightforward — it only takes a few minutes from your mobile phone. You'll typically need two things: (1) a clear photo of your National ID (NID) or passport — both front and back, and (2) a selfie holding the ID. Make sure the images are not blurry. Once submitted, verification is usually completed within 24 hours. All documents submitted for KYC are stored in encrypted form on secure servers and are not accessible to anyone outside the verification team.